Trusted to deliver™

Samples

Feel free to try on samples which are available in Babcock’s Human Resources offices (Ottawa, Winnipeg), or at Reception (Halifax, Victoria – Uptown 2). Trying on samples will assist in minimizing the amount of returns.

Shipping

Upon confirmation of your order, you will receive an e-mail confirming that your order has been received. Orders will be shipped bi-weekly and delivered to the office location selected in your account profile. Orders destined for Victoria will be centrally delivered to our Uptown Office location. The Admin team at Uptown will coordinate the pick-up/delivery for employees based in all other Victoria office locations. All orders are shipped by courier ground services. The fulfillment center is located in Ontario – ground services take approximately two days within this province and a day per province to your address.

Does Babcock WebStore offer Express Shipping?

Express shipping is available. Please call Customer Care at 877-752-0059 ext.228; Monday – Friday from 8:00am - 4:30pm EST for assistance in rush orders.

What if part of my order is not available?

After you have placed your order, if for some reason an item is not available to ship, you will be notified via email that an item has been cancelled from your order and you may select another item or place your order on back-order until the item arrives.

Who do I contact regarding order and product inquiries?

Please call Customer Care at 877-752-0059 ext.228; Monday – Friday from 8:00am - 4:30pm EST for assistance in rush orders. Additionally and/or outside regular business hours you can email Kassandra Lahosky at klahosky@thebrandingcompany.ca.

What if an item was missing from my order?

Even though each order is passed through a three step audit process of picking, packing and shipping sometimes an item might be missed or is simply on backorder. Should you receive an order and something is missing, please contact Customer Care within 24 hours of receiving your shipment so that we can investigate the situation immediately. Customer Care: 877-752-0059 ext.228; Monday – Friday from 8:00am - 4:30pm EST or email Kassandra Lahosky at klahosky@thebrandingcompany.ca.

When are backorders shipped?

Sometimes due to manufacturer’s availability or high volume times an item is not available when the order is received. At these times, we will ship your order without the missing items and notify you that we are aware of the missing piece(s). Don’t worry, we will ship your missing item as soon as stock is replenished which typically takes a maximum of three weeks. We will notify you when your backorder shipment is in transit.

When can items be returned?

Items can be returned if you receive items which do not match those ordered or if any items purchased have faults when they are delivered. Please notify Customer Care within 5 business days of receipt in order to initiate the returns process. Customer Care: 877-752-0059 ext.228; Monday – Friday from 8:00am - 4:30pm EST or email Kassandra Lahosky at klahosky@thebrandingcompany.ca.

How does the return/exchange process happen?

Each return and/or exchange will be handle on an individual basis. Please contact Customer Care to initiate the process by obtaining a Return Authorization Number (RA#). This identification number is critical to the resolution process. When your order is physically retuned with this identification number clearly marked on the outside of the packaging, Customer Care will be able to expedite the return/exchange for you. Please note that the process for replacement or refunds will commence once the original goods are received and inspected. Customer Care: 877-752-0059 ext.228; Monday – Friday from 8:00am - 4:30pm EST or email Kassandra Lahosky at klahosky@thebrandingcompany.ca.

How are refunds processed?

Refunds are processed once the original goods are received back at the fulfillment centre and inspected. Full refunds for goods that are in good condition will occur immediately. Should any goods be returned in less than favourable condition, Customer Care will contact you at once. For purchases made by credit card, a credit will be processed and will appear on your next monthly statement. For purchases made by vouchers that are still active, the value of the return will be added back onto the original voucher. For purchases made by vouchers that are now expired, a new voucher with the credit amount will be issued to you.

How are exchanges processed?

Exchanges are processed once the original goods are received back at the fulfillment centre and inspected. Should any goods be returned in less than favourable condition, Customer Care will contact you at once. Since the replacement item will be identical to the original item, no credits will be required.

How do I return items?

Items must be returned in their original condition with all packaging and documentation with the Return Authorization Number clearly marked on the outside of the packaging. Upon receipt of the returned items, the price of the items, as paid, will be refunded through the payment method used when the items were purchased. Customer Care: 877-752-0059 ext.228; Monday – Friday from 8:00am - 4:30pm EST or email Kassandra Lahosky at klahosky@thebrandingcompany.ca.

It is recommended that all returns are sent via recorded delivery to ensure that the goods arrive at our warehouse. You will be responsible for the items should they get lost in transit. Appropriate packaging materials should be used to ensure that there is no damage to the goods during transit, as you will also be liable for the cost of any damage during transportation.

What happens if my items are damaged?

If items are damaged in transit and the damage is apparent on delivery, such damage should be reported to Customer Care within one business day. The items will be issued a Return Authorization Number and arrangements will be made for collection and return to the fulfillment centre. Upon receipt and inspection of the returned items, new items will be despatched, or alternatively the price of the items, as paid, will be refunded through the payment method used when the items were purchased. Customer Care: 877-752-0059 ext.228; Monday – Friday from 8:00am - 4:30pm EST or email Kassandra Lahosky at klahosky@thebrandingcompany.ca.